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Return Policy
B& J Spy Associates .com offers 3 day "DEAD ON ARRIVAL" GUARANTEE on all security products. DOA describes components that arrive in non-working condition or item that are not as describe. We warrant our products to be non-DOA unless specifically sold "as is". If you receive a product that does not work as it should, you should contact us with in 3 Days FOR a R/A Number. Software sale are not refundable. S/H fees are not refundable. Buyer is responsible for shipping cost incurred shipping products back
RETURN POLICY
All products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by B&J Spy Associates.com before product(s) is returned. B&J Spy Associates.com will replace, refund, or credit your account for returned product(s) at B&J Spy Associates. com discretion.
*Special exceptions may be made on a case by case basis determined by B&J Spy Associates.com. In this event, returns are subject to deductions for shipping costs and a 20% restocking charge and must be returned within a three 3 day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from B&J Spy Associates.com.
Any return must be authorized by a representative of B&J Spy Associates.com and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from B&J Spy Associates.com. No returns will be authorized after three 3 business days of receipt of product(s) by the customer.
WARRANTY
We guarantee all B&J Spy Associates.com products to be free of defects in workmanship and material for 30 days {unless manufacturer's warranty is longer; please call} after sale to the customer. We will replace or repair the product's at our option providing there is no evidence of customer misuse, or alteration.
LEGAL STATUS OF PRODUCTS
It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511
